FAQ's
General
Q. Why should I buy from The Furniture Market?
A. We sell all our
products cheaper than anyone else & we ensure total customer
satisfaction. There are many more reasons why; just see our why choose us page
Q. Do you have a
showroom?
A. No, we only trade
from a warehouse near
Q. Is everything on
your website in stock and available for viewing?
A. Due to the massive range of products
we sell it is not possible to have every item in stock and available for
viewing. However we do have at least a few items from each furniture
collection available for viewing to enable customers to see the colour / finish
and quality of products.
Q. Do you offer bulk
/ trade discounts?
A. All of our products
have already been heavily discounted from the recommended retail price (RRP),
however we can still offer increased savings for customers wishing to place
large orders. Please contact us for details.
Q. Do you provide
help and advice for my selection of furniture?
A. Yes we offer advice
and a free interior design service and can work within your budget to find the
most suitable products for your requirements.
Brochures &
Swatches
Q. Do you have a
catalogue with all your product ranges?
A. Our website is
continually updating with new products and is our only catalogue. By not
printing and distributing catalogues we can make cost savings that are directly
passed onto our products and thus you the customer in the form of low prices.
Q. Do you supply
fabric swatches?
A. We only send out
fabric samples for our Design-A-Chair service, please just contact us to
request a sample.
Security
Q. I am concerned
about buying online, is your site safe for me to enter my card details?
A. Yes, we use RBS
worldpay for our secure payments. They are the industries leading and
most secure payment provided. Our website uses top encrypted server
technology making it safe and secure when buying online. If however you
still do not want to enter your card details online, just give us a call and we
can process the transaction over the telephone.
Q. What happens to
my personal details?
A. Your personal
details will remain strictly confidential and will not be passed on to any
third parties. You have the option to be kept informed of any special
offers and new lines when placing an order.
Ordering & Paying
Q. How can I place
an order?
A. You can place an
order online, by post or telephone.
Q. What methods of
payment do you accept?
A. We accept all major
credit and debit cards and cheques.
Q. What happens
after I place an order?
A. When your
transaction is completed we send you a receipt by email detailing your purchase
and order number. Please keep this safe as you will need it for tracking
your order. This will be followed by a receipt in the post or with
your goods.
Q. How can I track
my order?
A. You can check the
progress of your order simply by emailing us or calling us with your order
number.
Q. What happens if I
cancel my order?
A. You can cancel your
order anytime before the item is dispatched, however if your item has already
been dispatched then you may be charged for delivery. Requests to cancel
must be notified to us in writing. e.g. letter, email or fax.
Q. How do your
prices compare with other furniture retailers?
A. We believe that we
cannot be beaten on price and are cheaper than any other retailers selling the
same products. Our prices are up to 80% cheaper than some High Street
retailers. Please see our Unbeatable Price Promise for details.
Delivery
Q. What are your
delivery charges?
A. Please see our delivery
page for delivery costs. It only costs a single small delivery
charge per order and not per item.
Q. Where do you
deliver to?
A. Under the delivery
charges shown we will deliver anywhere in mainland
Q. When will you
dispatch my order?
A. Unlike most internet
companies, we have our own warehouse and hold many of the items we sell in
stock. For items that are not currently in stock or are made to order,
you will be advised of a delivery date.
Q. How long will my
delivery take?
A. Most items are
delivered within 1 - 3 weeks, if an item is out of stock we will contact
you to inform you of the expected delivery times.
Q. What if I am unable
to take delivery of my order when it's ready?
A. In the event that
you are unable to take delivery of your furniture when it is ready for
delivery, we are more than willing to re-arrange another convenient delivery
date.
Q. Who will deliver
my order?
A. At The Furniture
Market we have our own fleet of delivery vehicles with trained staff who are
insured against accidental damage. However in some cases external
couriers are used and they will require a customer signature on receivership of
goods.
Returns
Q. What is your
returns policy?
A. We want you to be
totally satisfied with any purchase from The Furniture Market, we therefore
offer a no quibble 30 day money back guarantee. Upon delivery please inspect your
goods and make a note on the delivery paperwork if any damage is seen and
contact us for a replacement or refund. If you are not satisfied with
your purchase, simply return the products to us in their original packaging and
we will refund the original product purchase price.
Products
Q. Are your products
flat pack?
A. No, most of our
furniture items are fully constructed and do not require assembly.
However some accessories and furniture items may require slight assembly (i.e.
lamp shades placing on a lamp base, bed assembly, base attaching to table top,
etc...).
